Careers with Smith

Want to join the Smith team in New York? Here are our current openings…


NEW YORK: Service Consultant
$36 (plus bonus)

Mr & Mrs Smith is looking for an experienced customer service and support professional to join the global service team in our sales department, helping to ensure Smith customers have the best experience possible.

This is a full-time role that will require you to work five days a week (a minimum of four may be possible), including weekends. Working hours will be 11.30am to 7pm on Saturday and Sunday; regular business hours otherwise.

Key responsibilities

  • Providing a high standard of aftersales care, arranging transfers, tickets, etc, as necessary
  • Processing amendments and cancellations to member bookings and supporting Travel Team consultants with admin tasks
  • Responding to enquiries via email, live chat and social media
  • Answering phone calls at weekends
  • Processing accommodation-only bookings for straightforward enquiries
  • Taking detailed briefs on behalf of Travel Team consultants for more complex enquiries
  • Handling customer queries and feedback over the weekend
  • Assisting hoteliers with booking-related queries and resolving any overbookings or rate-parity issues over the weekend
  • Providing ad hoc support to any current projects
  • Ensuring 24/7 emergency contact over the weekend


  • Mature outlook, with a professional attitude and a team-orientated approach
  • Ability to analyse and resolve difficult situations diplomatically
  • Excellent attention to detail, with great written and spoken communication skills
  • Confidence with learning new systems
  • Passion for travel (experience in the industry is a benefit)

In short: if you're a confident, problem-solving people person, please send a cover letter explaining why you’re the perfect addition to Smith, along with your resume, to by March 7, 2014.


NEW YORK: Internships at Mr & Mrs Smith

Mr & Mrs Smith is on the hunt for switched-on interns to assist our small yet dynamic team in New York. We’re always keen to hear from enthusiastic students and graduates who have an interest in travel and are looking to break into the fields of marketing, PR, journalism and publishing.

Placements are currently available in the following departments:

PR & Marketing
We’re looking for a motivated intern to work with us on a full-time placement for a minimum of two months. This exciting role will involve working closely with our marketing and PR departments and would best suit someone with stellar written and verbal communication skills. Tasks will include compiling press clippings, sourcing images for the web and print features and general travel industry research. You will also assist with ongoing projects involving our brand partnerships, including our high-profile promotions, eDM campaigns and product launches.

The search is on for a savvy intern with a flair for writing and web-based publishing to assist our editorial department. This placement is available ideally for five days a week, over two to three months, and will offer a great introduction to the world of boutique hotels, travel writing and both print and online editing. You’ll assist our team with a variety of tasks, including researching and fact-checking insider travel content, providing administrative support and writing short pieces for press and our award-winning website. An English, journalism or communications degree would be highly beneficial, as would familiarity with WordPress or similar software.